Signet Federal Credit Union has been serving western Kentucky members for more than 85 years.

We are dedicated to providing a financial experience where our members are informed and feel in control of their finances.

We are a not-for-profit organization that is committed to the financial health and wellness of our community.

It means we are a group of people serving, helping, and supporting other people in their journeys toward financial freedom, independence, and success.

We are not a bank, but we do offer many of the same services, just with fewer fees and higher savings rates.

You can read more about our mission here.

If you would like to help us in this mission while doing what you love, then fill out the employment application below. Below you will find the current positions that are available. Please do not apply if you do not meet the qualifications we have listed.

We are a friendly, business casual environment. For our full-time positions, we offer a competitive benefits package, including:

  • Medical

  • Dental

  • Life Insurance

  • Short & Long Term Disability

  • Paid Time Off

  • Paid Holidays

  • 401(k) Plan

Open Positions

  • General Summary
    This position assists in building valued financial relationships with our members by helping them manage their delinquent accounts while providing outstanding professional service. The Collections Specialist is responsible for managing late or delinquent loan accounts, negative checking accounts, returned checks, and pending past due payment reminders. This role involves follow-up communications with members, maintaining accurate records, and finding resolutions that balance the goodwill of members with the credit union’s business interests.

    Essential Functions

    • Monitor payments for late or delinquent status and follow up via telephone, mail, text, or email.

    • Contact high-balance or delinquent members to determine reasons for delinquency and develop repayment plans.

    • Notify co-signers regarding delinquent accounts.

    • Maintain detailed written records of all communications related to delinquencies.

    • Update member files and the credit union’s delinquent loan system.

    • Maintain accurate data for repossessions, bankruptcies, charge-offs, and related files.

    • Assist members with delinquent real-estate loans in resolving delinquencies.

    • Determine when to settle balances or initiate foreclosure/repossession proceedings.

    • Work with attorneys and agencies on repossessions and legal actions as needed.

    • Process payments from attorneys and bankruptcy courts.

    • Prepare delinquent loans, credit cards, NSF checks, and checking accounts for charge-off.

    • Collect negative balances and returned items, referring to authorities when necessary.

    • Coordinate with attorneys and trustees on bankruptcy filings and attend hearings.

    • Ensure the workspace is organized and properly stocked with necessary materials.

    • Maintain strict confidentiality regarding all member and employee-related business.

    • Foster a positive and personable environment for member and employee interactions.

    Additional Functions

    • Attend meetings, training courses, conferences, and seminars.

    • Prepare monthly and quarterly reports for the CLO, CEO, or Board of Directors.

    • Upload daily files for mailing delinquency letters.

    Job Specifications

    • High school diploma or equivalent required.

    • 1-3 years of related experience in collections and bankruptcy or equivalent education/training.

    • Strong knowledge of credit union products and services.

    • Proficiency with computers, calculators, and Microsoft Office (Outlook, Word, Excel).

    • Strong problem-solving, communication, and customer service skills.

    • Patience and effective listening skills.

    • Intermediate mathematical skills, including basic calculations using fractions and decimals.

    • Professional demeanor and high level of confidentiality.

    Physical Demands

    • Ability to sit, talk, hear, and speak for extended periods.

    • Sedentary work in an office environment, with the ability to move about inside the office.

    • Use of standard office equipment such as computers, calculators, filing cabinets, and copiers.

    Equal Employment Opportunity (EEO) Statement
    Signet Federal Credit Union is an Equal Opportunity Employer committed to maintaining a professional, inclusive, and respectful environment for all individuals. We celebrate diversity and do not discriminate based on race, color, national origin, gender, sex, sexual orientation, pregnancy, gender identity, age, disability, religion, genetic information, veteran status, or any other characteristic protected by law. We also provide reasonable accommodations for individuals with disabilities. For accommodations during the application or interview process, please contact the Human Resources Department at HR@signetfcu.com.

    Disclaimer
    The responsibilities outlined in this job description do not encompass all duties required of this position. Duties and responsibilities may change at any time without notice, based on business needs. Employment at Signet Federal Credit Union is at-will and not to be considered a contract of employment. Employees may be assigned to work at any branch location or the main operations center as needed.

Please email HR@signetfcu.com for additional information.

Employment Enrollment

Signet Federal Credit Union is a full-service financial institution providing financial products to our members for over 85 years. We offer a competitive benefits package and a business casual, friendly work environment.

Equal Employment Opportunity (EEO) Statement

Signet Federal Credit Union is an Equal Opportunity Employer and is committed to maintaining a professional, inclusive, and respectful environment for all individuals. We celebrate diversity and do not discriminate on the basis of race, color, national origin, gender, sex, sexual orientation, pregnancy, gender identity, age, disability, religion, national origin, genetic information, veteran status, or any other characteristic protected by federal, state, or local laws. Furthermore, Signet Federal Credit Union is committed to providing reasonable accommodation to individuals with disabilities to ensure equal employment opportunities. If you require an accommodation during the application or interview process, please contact the Human Resources Department at HR@signetfcu.com to make arrangements.

Disclaimer

The statements contained in this job description are not intended to represent an exhaustive list of all responsibilities, duties, and skills required of the position. Candidates hired for this position may be assigned to work at any of our branch locations; however, due to the essential functions of this role, employees may be required to work exclusively at our main operations center. The job description is subject to change at any time and nothing in this job description restricts management. Signet Federal Credit Union reserves the right to modify or change the duties or essential functions of this job at any time, with or without notice, based on the needs of the business. This job description does not constitute a contract of employment, and employment at Signet Federal Credit Union is at-will.

Please email your resume to hr@signetfcu.com.